Knowledge Base


Billing

Setup a PayPal subscription

PayPal subscriptions (recurring payments) are convenient when they work, but there are also some problems that can come up.  For example, if you change certain things in your PayPal account such as credit card or bank information, this can cancel the subscription.  Also if we need to ...


Cancel one of your services

To cancel a service, please log in to your Client Area and perform the following steps: 1) Click "My Services" and select the details link for the product you wish the cancel.2) Click the terminate link and fill out the form describing your reason for cancellation. 3) Be sure ...


Change your billing method

For online payment, we accept: Credit Cards: Visa, MasterCard, American Express, Discover, Diners Club, and Union PayPayPal: Both one-time and subscription payments. To select the billing method for an individual invoice:1) Log into your  Client Area .2) ...


Reactivate your account

Accounts that no longer have any services are possibly closed and will not allow you to log in or create a new account with the original email address.To reactivate your account, please contact our support team , and we will promptly fix your account's status.


Add credit to your account

If you need to add credit to your account (minimum amount is $10 USD), follow these steps:Log into your customer portal at https://www.rootbsd.net/portal3Click Account at the top rightClick Address & Profile in the dropdown menuClick the Add Credit button under Account ...