Ordering And Installing SSL Certificates
These articles are intended to guide you through the purchasing and installation of SSL certificates in the customer portal.
Purchasing Your SSL Certificate
- Log into your portal.
- On the top menu, click onÂ DomainsÂ and thenÂ SSL CertificatesÂ from the dropdown.
- This is your SSL Certificate overview page. SelectÂ +Add CertificateÂ at the top right.
- Here is where you will choose which Certificate Authority you would like to use, as well as the length of the SSL certificate you're purchasing.
- After choosing your certificate, clickÂ SelectÂ which should then brings you to a confirmation page. Verify the information by clickingÂ Confirm.
- You will now need to fill out your payment information. If you receive an error regarding payment processing, go back to your SSL overview page and find the SSL certificate you just ordered. From there clickÂ CreateÂ at the very right.
- On the creation box, you will need to fill out all required contact information in relation to the company / website that the SSL certificate is being installed for.
- At the CSR configuration page, specify theÂ Server TypeÂ and paste yourÂ CSR (Certificate Signing Request)Â in the text field. If you do not have a CSR, please generate one on the server that will be hosting the site or use ourÂ CSR Generator ToolÂ located at the bottom of the box.
- On the confirmation and review page, choose which type ofÂ validation processÂ you would like to use. Also make sure to check the off User Agreement.
- Once the SSL certificate has been verified, it will be listed on your SSL certificate overview page as Active. From there, select theÂ ViewÂ button to see additional information as well as the actual certificate.
- Finally at the view page for the certificate, you will see expiration date details, certificate information in raw text, and a download option for the certificate via theÂ Download ZIPÂ button.
HTTP Validation Method
Please follow this process if choosing theÂ HTTP FileÂ option for validation. How this works is the CA (Certificate Authority) provides you with a file. You are to upload that file to your site so that the CA can find and verify that the file provided to you has been uploaded to the website (validating that you have access to this site). This proves that you have control over the site in question. Without being able to verify you own the site, the CA will not provide you with a certificate.
- On theÂ Review and VerificationÂ page during the SSL purchasing process (Step 9 in the above guide), select theÂ HTTP ValidationÂ method from the dropdown menu and hitÂ Confirm.
- Back on the SSL Overview page, you will see the ceritifcate now stating "Awaiting Verification".
- Click theÂ Verification DetailsÂ button on the right.
- This displays the overall verification information including theÂ Status, Filename,Â andÂ File Content.
- Create a file with the filename specified, and include the exact contents within that file you created (this can be done via a simple text editor such as Notepad). The details must be exactly as shown on the page.
- Upload your newly created file to the root of your website's public html directory. (Tip: The View/Modify Verification page gives a URL. Once you've uploaded the file, go to that URL and verify the page loads)
- After uploading the file, allow up to 20 minutes for validation to complete. Once complete, the SSL certificate on the overview page will show asÂ Active.
- Next click theÂ ViewÂ button to the right of the SSL certificate on the SSL overview page. This will give you the certificate details, the certificate in raw text, and a ZIP file of the certificate to download.
- Lastly you will need to install the certificate provided on your server.
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