Pre Sales Questions
We do not offer a money back guarantee. If you cancel before your next term, you will automatically be provided with a service credit for future use.
We have multiple data center locations worldwide, please see our data centers page for more information.Be sure to take a look at our looking glass , where you can ping or traceroute to/from our locations using IPv4 or IPv6.
Our backend runs using Xen technology. We support both fully virtualized (Xen HVM) and paravirtualized (Xen PV) instance types.
Yes, using full virtualization (Available as any of our distros) or via your instance settings you have complete control of your kernel. You can also run your own paravirtualized kernel for performance.
Yes, we support native IPv4 and IPv6 in all of our locations. Your instance is provided with dedicated IPv4 and IPv6 address space.
Yes, you can add additional IPv4 and IPv6 IP addresses to your server at any time. Submit a support ticket and we'll add the additional IP addresses to your VPS.
Yes, you have full root access to your instance and are responsible for all software and administration. We'll make sure your server is up and running and that you can access it, and you are responsible for the rest.
We don't currently offer local or snapshot backups, or recommend them. We recommend that you use an offsite cloud storage, such as amazon S3 to remotely backup your instance. We do, however, maintain daily backups for 30 days for managed server customers.
Yes. Our Cloud Servers include console access through an easy to use web-based interface. Our Dedicated Servers include IPMI access with complete console access.
All of our services include 24/7 monitoring and response to any issues related to our network and infrastructure. Our SLA for 'high priority' support tickets is a 2 hour response, but most tickets are answered in minutes.Additionally, we offer additional support options including ...
Yes, for personal use. Our AUP prohibits running open proxies or vpn services. However, if you're just using it for yourself, go ahead!
Limited IRC for personal use is typically allowed. Our AUP prohibits running shell servers, or selling access for the purpose of connecting to IRC.The bottom line: If you're looking to chat with other developers on Freenode/similar, you're probably welcome.If you're looking to setup ...
Yes, we're a full cPanel partner. You can purchase WHM/cPanel licenses for $11/mo from our portal.
We maintain common images for the most popular distros: FreeBSD, OpenBSD, NetBSD, CentOS, Fedora, Gentoo, Debian, Ubuntu, Slackware, as well as many others. We're also happy to add support for new distributions as requested. Using our fully virtualized Xen HVM instances, you can install any o/s ...
We currently accept all major credit cards. If you are using a card outside of the US, please ensure your card has international transactions enabled. You will be billed in USD and the amount will automatically be converted to your local currency based on your bank. Cards accepted include: ...
You can easily cancel your service with us by going to Account > Cancel.
We're pleased to offer a generous affiliate program. You can sign up via our portal to refer customers using a unique URL. For every customer that remains active after 90 days, we'll give you a 10% recurring monthly credit of the plan they've signed up for, as long as they remain an active ...
You can easily manage DNS for your domains using our zone editor. If you'd rather run DNS yourself, you can also set our name servers to slave to your own, providing added geographic redundancy.
We do not actively filter any traffic, with the exception of some IRC related ports.However, most of the o/s images you deploy run iptables locally and have it enabled by default based on the o/s. If you are having difficulty, please adjust your iptables settings or try disabling it.
Yes! Please contact us with your requirements to discuss a customized managed services contract.
We recommend using the excellent www.cloudconverter.com which we fully support to migrate your current server to us!
Your instance is provisioned with one static primary IPv4 and IPv6 address by default.
CPU increases with each plan. The number of CUP's assigned to your server are as follows: Iota: 1 Lambda: 2 Omicron: 2: Sigma: 4 Omega: 4
Yes, if you provide us with the .ISO image we can load it into your Cloud Servers CD-ROM drive. You can then boot to CD, and perform an ISO installation via VNC.Note that we recommend a minimum Iota plan for ISO installations, since they require fully virtualized VMs.
We have a strict no refund policy. If you cancel before your next term, you will automatically be provided with a service credit for future use.
Although it is technically possible to run Windows using our Fully Virtualized VM option, we do not recommend or support running Windows on our service at this time.
We are often asked whether FreeBSD is better than Linux or vice versa, or whether there is any significant difference between the two. The answer to that can vary depending on project and scope so we're putting together an exclusive article series comparing FreeBSD and Linux in various ...